Pirkimo taisyklės ir sąlygos | Aušros muziejaus e-parduotuvė

Purchase terms and conditions

Rules for the purchase and sale of goods in the e-shop of Šiauliai "Aušra" Museum.

Important!
• Only upon receipt of payment for the goods begins to form and send the parcel of goods and the time limit for delivery of the goods begins to run.
• Do not forget to provide your e-mail address, otherwise you will not receive notifications of receipt, confirmation, dispatch of the order. It is important to specify the correct phone number.

1. General provisions.
1.1. These Rules for the Purchase and Sale of Goods (hereinafter referred to as the Rules) are a legal document binding on the Parties, which establishes the rights, duties, responsibilities, protection and procedure of the Buyer and the Seller when purchasing goods in the e-shop.
1.2. The Seller reserves the right to change, amend or supplement the Rules at any time, taking into account the requirements established by legal acts or the changed sales procedure and conditions. The buyer is informed on the e-shop's website. When the Buyer purchases in the e-shop, the Rules in force at the time of placing the order shall apply.
1.3. To buy in the e-shop has the right to:
1.3.1. natural persons with legal capacity, i.e. persons who have reached the age of majority, whose legal capacity is not restricted by court order;
1.3.2. minors between the ages of 14 and 18, only with the consent of their parents or guardians, unless they have their own income;
1.3.3. legal entities;
1.3.4. authorized representatives of all the above persons.
1.4. By confirming the Rules, the Seller also guarantees that, in accordance with the rules 1.3. item 2.1. The Buyer has the right to buy goods in the e-shop.
1.5. The contract between the Buyer and the Seller shall be considered concluded from the moment when the Buyer clicks on the button "Confirm order" (see item 5 "Order of goods, prices, payment procedure, terms" after forming a basket of goods in the e-shop, indicating the delivery address, choosing the payment method and familiarizing with the Seller's Rules).
1.6. Each contract concluded between the Buyer and the Seller is stored in the e-shop.

2. Protection and processing of personal data.
2.1. The Buyer must familiarize with the Seller's approved and publicly announcedPrivacy Policy

3. Buyer's rights and obligations.
3.1. The Buyer has the right to buy goods in the e-shop in accordance with the procedure set forth in these Rules and other information sections of this e-shop.
3.2. The Buyer has the right to withdraw from the contract of purchase and sale of goods with the e-shop by notifying the Seller in writing (by e-mail, indicating the item to be returned and its order number) no later than within 14 (fourteen) business days from the date of delivery of the item, unless the contract cannot be with waived under the laws of the Republic of Lithuania (e.g. when the contract is concluded for the sale of books; see information on the website of the Public Enterprise "Consumer Centre";www.vartotojucentras.lt, 'Characteristics of the return and replacement of non-food items', paragraph 18.).
3.3. Rules 3.2. The Buyer may exercise the right provided for in clause 2.2.1 only if the product has a factory defect – defective internal pages, missing sheets, printing defect on the cover.
3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the data provided in the Buyer's registration form changes, the Buyer must immediately update them.
3.6. The Buyer undertakes not to transfer his login data to third parties. If the Buyer loses his login data, he/she must immediately inform the Seller by the means of communication indicated in the "Contacts" section.
3.7. The Buyer, using the e-shop, agrees to these Terms of Sale and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.

4. Seller's rights and obligations.
4.1. The Seller undertakes to create all conditions for the Buyer to properly use the services provided by the e-shop.
4.2. If the Buyer tries to undermine the stability and security of the seller's e-shop or violates his obligations, the Seller has the right to immediately and without warning restrict or suspend the Buyer's access to the e-shop or, in exceptional cases, cancel the Buyer's registration.
4.3. The Seller undertakes to respect the Buyer's privacy right to the personal information belonging to the Buyer specified in the e-shop registration form. More about thisPrivacy Policy.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by the Buyer, the method of delivery chosen by the Buyer.

5. Ordering of goods, prices, payment procedure, terms.
5.1. In the e-shop, the Buyer can buy 24 hours a day, 7 days a week.
5.2. The Contract shall take effect from the moment when the Buyer clicks on the button "Confirm Order" and upon receipt of the order the Seller confirms it – sends a confirmation letter by e-mail indicated by the Buyer.
5.3. The prices of the goods in the e-shop and the formed order are indicated in Eur, including VAT.
5.4. The Buyer pays for the goods in one of the following ways:
5.4.1. Payment by bank transfer is a prepayment when the Buyer transfers money to the bank account of the e-shop:

Recipient: Šiauliai "Aušra" Museum
Company code: 190757036
Bank: Swedbank, AB
Bank code: 73000
Bank account: LT367300010002407530
SWIFT: HABA LT 22

5.4.2 OPAY system. The client is given the opportunity to pay by e-banking systems of Lithuanian banks.
5.5. The Buyer undertakes to pay for the goods immediately. Only upon receipt of payment for the goods begins to form a parcel of goods and the time limit for delivery of the goods begins to run.
5.6. Within 2 weeks, outstanding orders are cancelled.
5.7. Attention! If you need an invoice, please contact us by e-mail shop@ausrosmuziejus.lt. When issuing a pre-invoice, the dispatch of the goods may take longer than the usual time limits specified in 6.8.1. paragraph 2.1 of the Rules.

6. Delivery of goods.
6.1. The Buyer, having chosen the delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the goods. All additional shipping costs due to the misrepresentation of the address shall be borne by the Buyer.
6.2. The Buyer undertakes to accept the goods himself. In the event that the Buyer cannot accept the goods himself and the goods are delivered to the specified address, the Buyer shall not be entitled to make claims to the Seller regarding the delivery of the goods to the wrong entity.
6.3. The goods are delivered by the Seller's authorized representative (OMNIVA) or the goods are delivered to the nearest delivery address at the Lithuanian or foreign post office.
6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the methods of delivery of the goods. These terms are preliminary, moreover, do not apply in cases when the Seller's warehouse does not contain the necessary goods and the Buyer is informed about the lack of ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller's control. In this case, the Seller undertakes to immediately contact the Buyer and agree the conditions for the delivery of the goods.
6.5. In all cases, the Seller shall be exempted from liability for violation of the terms of delivery of the goods if the goods are not delivered to the Buyer or are not delivered in time due to the fault of the Buyer or due to circumstances beyond the Seller's control.
6.6. The Buyer must in all cases immediately inform the Seller if the shipment is presented in the damaged package, if the parcel contains unsolicited goods or in an incorrect quantity.
6.7. In all cases, if the Buyer notices package violations at the time of delivery, the Buyer must indicate the comments or draw up a separate act regarding these violations in the delivery document provided by the courier (or postal employee). The Buyer must do this in the presence of a courier (or postal worker). In the absence of such actions, the Seller is exempted from liability against the Buyer for damage to the goods related to packaging violations not marked by the Buyer (or postal employee) in the delivery document of the goods.
6.8. At your request, you can choose one of the following delivery methods:
6.8.1. Courier:
• delivery of parcels by courier post in the territory of the Republic of Lithuania within 1-2 working days;
• delivery of parcels by courier mail to European Union countries within 3-9 working days;
• delivery of shipments to other countries within 3-13 working days.
Be careful when specifying the delivery address (postcode required) and contact phone number (required in all cases), otherwise the shipment will not reach you and the redirection will cost extra.
Prices are fixed:
• price for delivery in Lithuania – 4 Eur;
• price for delivery in Neringa – 34 Eur;
• price for delivery to Estonia and Latvia – 13 Eu;
• price for delivery in european Union countries – 20 Eur;
• price for delivery to other countries – 35 Eur.

6.8.2. Delivery via Omniva parcel system.
Prices are fixed:
• price for delivery to the post office in Lithuania – 4 Eur;
• price for courier delivery in Lithuania – 6 Eur;
• price for delivery to the post office in Latvia – 7 Eur;
• price for courier delivery in Latvia – 9 Eur;
• price for delivery to the post office in Estonia – 10 Eur;
• price for courier delivery in Estonia – 12 Eur.

6.8.3. Withdrawal of goods in Šiauliai – Free.
As soon as you are informed that your order is ready, you will be able to collect the goods at Vilniaus St. 74, Šiauliai (Administrative Building of Šiauliai "Aušra" Museum).
Working hours: I–V 8.00–17.00 (lunch break – 12.00–12.45).
Please pick up your order within 5 working days.

7. Quality of goods.
7.1. The details of each item sold in the e-shop are indicated in the description of the item next to each item.
7.2. The Seller is not responsible for the fact that the goods in the e-shop may not match the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.

8. Return and replacement of goods.
8.1. Sold defective goods are replaced, returned in accordance with the Rules for Returning and Replacement of Goods approved by Order No. 217 "On the Approval of the Rules for Returning and Replacing Items" of 29 June 2001 of the Minister of Economy of the Republic of Lithuania, unless the contract cannot be abandoned in accordance with the laws of the Republic of Lithuania (when the contract is concluded for the sale of printed books; see information on the website of the State Enterprise "Consumer Centre" http://www.vartotojucentras.lt/istatymas.php?id=1038, "Peculiarities of return and replacement of non-food goods" item 18.). Money for returned goods is in all cases transferred only to the payer's bank account.
8.2. In order to return the product(s) in accordance with paragraph 8.1 of the Rules. The Buyer may do so within 14 (fourteen) business days from the date of delivery of the goods to the Buyer, informing the Seller by the means of communication indicated in the contact section, indicating the name of the returned product, order number and reasons for return.
8.3. When returning the goods to the Buyer, the following conditions must be observed:
8.3.1. the returned item must be unused without losing its commercial appearance.
8.3.2. the product must be intact by the Buyer;
8.3.3. when returning the product, it is necessary to present a document of its purchase.
8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 8.3. article 2.1.1 lays down the procedure for returning the goods.
8.5. When returning the received wrong product and/or defective product, the Seller undertakes to take back such goods and replace them with similar suitable goods.
8.6. In the event that the Seller does not have the goods suitable for replacement, the Buyer shall be refunded the amount paid.

9. Buyer's and seller's responsibility.
9.1. The Buyer is fully responsible for the correctness of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller shall not be liable for the consequences arising therefrom and shall acquire the right to claim direct damages from the Buyer.
9.2. The Buyer is responsible for the actions performed using this e-shop.
9.3. After registering, the Buyer is responsible for the transfer of his login data to third parties. If the services provided by the e-shop are used by a third party who has logged in to the e-shop using the Buyer's login data, the Seller considers this person to be the Buyer.
9.4. The Seller shall be exempted from any liability in cases where losses arise due to the fact that the Buyer, regardless of the Seller's recommendations and the Buyer's obligations, did not get acquainted with these Rules, although such possibility was given to him.
9.5. If the Seller's e-shop contains links to the e-websites of other companies, institutions, organizations or persons, the Seller is not responsible for the information or activities carried out there, does not control, control and does not represent those companies and persons.
9.6. In the event of damage, the guilty Party shall indemn else's direct losses.

10. Marketing and information.
10.1. At the seller's discretion, the Seller may initiate various promotions in the e-shop.
10.2. The Seller has the right to unilaterally, without notice, change the terms of the shares, as well as to cancel them. Any change or cancellation of the terms and conditions of the shares is valid only forward, i.e. from the moment they are performed.
10.3. The Seller sends all notifications by the means of communication indicated in the Buyer's registration form.
10.4. The Buyer sends all notifications and questions to the telephones and e-mail addresses indicated in the "Contacts" section of the Seller's e-shop.
10.5. The Seller shall not be liable if the Buyer does not receive the information or confirmatory notices sent due to internet connection and network failures of e-mail service providers.

11. Final provisions.
11.1. These Rules for the Purchase and Sale of Goods are drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disagreements arising from the implementation of these Rules shall be resolved by negotiation. In case of failure to reach an agreement, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

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